Answers people can trust,
with the source attached.
Mahadrone answers company questions from the knowledge you connect: handbooks, policies, process docs, and wikis. Every answer shows where it came from, so anyone can check it.
Sana
What's our travel reimbursement policy?
Mahadrone
Submit claims within 30 days of travel, with receipts attached.
Source · Travel Policy, section 2
Knowledge
Handbooks and wikis
Reading Travel Policy
Worked example
One question, end to end.
Here is what happens between an employee asking and the answer arriving. The trace on the right is the same record an admin can later open in the audit trail.
Mahadrone answers from the passage it found, not from general knowledge about how companies usually work. If your documents do not cover the question, it says so.
Question
Can I claim a taxi home after a late client dinner?
Routed to
Knowledge · Expense Policy, Travel Policy
Access
Both documents are open to all employees
Passage found
Expense Policy 5.2: local travel after 10 PM for client work is reimbursable
Answer
Yes, if the dinner ended after 10 PM. Attach the receipt and the client name.
Source shown
Expense Policy, section 5.2 (linked)
No answer is better than a made-up one.
If nothing in your connected knowledge covers a question, Mahadrone tells the employee plainly and points them to the team that owns the topic. It does not fill gaps with guesses.
Those unanswered questions are collected for admins, which shows exactly where your documentation has holes worth filling.
Do we reimburse gym memberships?
Not covered in connected documents
I couldn't find this in the Benefits Guide or HR Handbook. People Operations owns benefits questions. Want me to send them your question?
What makes the answers reliable.
Source on every answer
Each reply names and links the document and section it came from.
Respects document access
Employees only get answers from documents they are already allowed to open.
Follows your latest version
When a connected document is updated, answers follow the current version.
Many sources, one answer
When the answer spans two documents, both are cited so nothing is hidden.
Your wording, not ours
Answers stay close to the language of your own policies and processes.
Gaps are surfaced
Questions it could not answer are listed for admins to review.
What kinds of knowledge can it answer from?+
Documents and pages you connect, such as employee handbooks, policies, process guides, and internal wikis. You choose what is connected.
Will it answer from a document an employee cannot open?+
No. Answers only draw on documents the requesting employee already has access to in the source system.
Does it use outside information?+
Company answers come from your connected knowledge. When nothing relevant is found, it says so rather than answering from general information.
Can we see which questions go unanswered?+
Yes. Admins can review unanswered questions to see where documentation needs to be added or updated.
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