Privacy Policy

This policy explains how we handle personal data in two places: on this website, and inside the assistant when it is used by a customer's employees through Slack or Microsoft Teams.

When a company uses the assistant, that company decides which tools are connected and who can use it. For data processed inside a customer workspace, the customer is responsible for how its employees' data is used, and we process it on the customer's instructions.

When you fill in the sign up or contact form, we collect the details you enter:

• Your name, work email, company, and role or designation
• Your chat platform, company size, or industry, where you choose to share them
• The message or requirements you write

To protect the forms from automated abuse, a short-lived session cookie holds the answer to the security check. It expires when you close your browser. The live dispatch demo on the home page runs entirely in your browser; what you type there is not sent to us.

When employees use the assistant, we process what is needed to route requests and give admins an audit trail:

• Requests and replies: the text of a request, the reply, and the conversation it belongs to.
• Action records: which tool a request was routed to, what action was taken, and the result.
• Identity details: the employee's chat identity, used to apply their permissions.
• Content from connected tools: only the data needed to answer or complete a specific request, within the requester's own access.

We do not copy entire connected systems, and we do not use customer workspace data to advertise to anyone.

• To create your account and send you login credentials and setup details
• To reply to enquiries and discuss plans you have asked about
• To operate the assistant: routing requests, performing enabled actions, and keeping the audit trail
• To keep the service secure, including detecting misuse and investigating incidents
• To meet legal obligations that apply to us

We do not sell personal data. We share it only where needed to run the service:

• With service providers that host our infrastructure or deliver our email, under contractual confidentiality
• With the chat platform and connected tools a customer has authorised, to complete requests
• Where the law requires it, or to protect the rights and safety of users and the service

Form submissions are kept for as long as needed to respond and manage the relationship that follows. Requests, replies, and action records inside a workspace are kept for the retention period set for that workspace, then deleted.

When a customer closes a workspace or disconnects a tool, related stored credentials are removed, and workspace data is deleted according to the customer's agreement.

Data is encrypted in transit and at rest. Access by our staff to customer workspaces is limited to support the customer has requested. See our Security page for more detail.

You can ask to access, correct, or delete personal data you have given us through this website. If you use the assistant through your employer, contact your company's admin first, since they control the workspace; we will help them respond.

To make a request, use the contact form.

If we make material changes to how personal data is handled, we will update this page and, for customers, notify workspace admins before the change takes effect.