Cancellation & Refunds

Starter and Growth subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and the workspace stays available until then.

Enterprise plans follow the cancellation terms in the signed agreement.

• Fees already paid for a billing period that has started are not refunded, except as set out below.
• If you are charged in error, such as a duplicate payment, the amount is refunded in full.
• If the service is unavailable for a prolonged period due to a fault on our side, we will credit or refund the affected portion of the fees.

Moving to a higher plan takes effect immediately, with the difference charged for the rest of the period. Moving to a lower plan takes effect from the next billing period, and no partial refund is given for the current one.

Before the end of your final period, admins can export what their plan allows. After it ends, the app stops responding in your chat platform, stored tool credentials are removed, and workspace data is deleted according to the retention terms that apply to you.

Send your request through the contact form from a workspace admin's email, with your company name and the reason. Approved refunds are returned to the original payment method.